Case Study: How MCMC Auto Streamlined Collections and Reduced Overhead

What happens when your collections team is buried in manual processes, call queues, and disconnected systems? For MCMC Auto, it meant 14 account managers scrambling to keep up—and a collections experience that wasn’t working for staff or customers.

That all changed when they partnered with BlytzPay.

Before BlytzPay

• Agents manually keyed in credit card payments
• Call wait times hit 7–8 callers deep during peak hours
• Over 60% of customers were forced into recurring payments, just to manage volume
• No centralized way to send reminders or track promises-to-pay
• Limited visibility into staff performance and customer engagement

It wasn’t just inefficient. It was unsustainable.

With BlytzPay, MCMC didn’t just adopt a new payment system—they transformed the way they work. With text-to-pay, promise-to-pay automation, and two-way SMS, MCMC turned a phone-heavy process into a streamlined, customer-first experience.

Here’s what changed:

• Staffing needs dropped by 43%, and reps now handle 622 accounts each, up from 392
• Call wait times dropped from 2–8 minutes to zero
• Text engagement improved dramatically, especially with Spanish-speaking customers
• Chargeback recovery improved, saving $20K+ in one year
• Recurring payments dropped to just 10.95%

From cultural alignment to real, measurable ROI, MCMC saw firsthand how the right tools can radically improve collections performance without sacrificing service.

Read the full case study here.