What happens when your collections team is buried in manual processes, call queues, and disconnected systems? For MCMC Auto, it meant 14 account managers scrambling to keep up—and a collections experience that wasn’t working for staff or customers.
That all changed when they partnered with BlytzPay.
Before BlytzPay
- Agents manually keyed in credit card payments
- Call wait times hit 7–8 callers deep during peak hours
- Over 60% of customers were forced into recurring payments, just to manage volume
- No centralized way to send reminders or track promises-to-pay
- Limited visibility into staff performance and customer engagement
It wasn’t just inefficient. It was unsustainable.
With BlytzPay, MCMC didn’t just adopt a new payment system—they transformed the way they work. With text-to-pay, promise-to-pay automation, and two-way SMS, MCMC turned a phone-heavy process into a streamlined, customer-first experience.
Here’s what changed:
- Staffing needs dropped by 43%, and reps now handle 622 accounts each, up from 392
- Call wait times dropped from 2–8 minutes to zero
- Text engagement improved dramatically, especially with Spanish-speaking customers
- Chargeback recovery improved, saving $20K+ in one year
- Recurring payments dropped to just 10.95%
From cultural alignment to real, measurable ROI, MCMC saw firsthand how the right tools can radically improve collections performance without sacrificing service.
Read the full case study here.
