BlytzPay Resource Center

Are you a merchant needing assistance? View our FAQ's below or please visit our BlytzPay Merchant Portal to contact support.

If you a consumer needing help making a payment, please contact your merchant or view our Consumer Bill Pay FAQ for more information.

Frequently Asked Questions

What is BlytzPay?

BlytzPay is a company that uses text-to-pay to humanize the way businesses interact with their customers. BlytzPay's simple software connects merchants and their consumers through texting so that payment can feel less like a transaction, and more like a conversation. By bridging this gap between buyer and seller, BlytzPay makes bill payment about the people involved, and not just their money. This allows for all consumers to have a voice no matter their circumstances.

How can BlytzPay work for my business?

Text messaging is the simplest way to get in touch with your customers. This is why adding BlytzPay's services to your business is much more than just adding another software. Instead, it's a way for you to gain better access to where your money is coming from. Whether that means accepting payments more quickly or better answering customer service questions, BlytzPay can help your business in endless ways.

Is there a BlytzPay App?

BlytzPay is a web-based app, and not a mobile app. So there is no app to download onto your phone. All communication is done via text. This makes for a much smoother user experience as customers will not have to worry about downloading any additional software. Instead, it's as easy as text, pay, done.

How can I reach Customer Service?

BlytzPay is here to help you with any questions you might have! To get in touch with us, you can email support at blytzpay dot com, chat via the chat bubble on the bottom right of the screen, call us at 801-658-2212 at anytime or fill out the form at the bottom of the page. You can expect a response from our customer service team within 48 hours.

How do I get the companies I use to start billing me with BlytzPay?

Is there a company you wish used BlytzPay? Send an email to support@blytzpay.com mentioning the name of the business, and we'll make sure to get in touch with them.

How does BlytzPay keep my information secure?

BlytzPay is an app-less technology that takes advantage of your customer's cell phone. The customer receives a text message with an invoice link. To pay this link, they must authenticate their information while also using a PIN code to login each time they make a payment. The safety measures built into our software meet all PCI compliance rules. No more reading credit card numbers over the phone or unprotected lists of customers' information!

Which industries does BlytzPay service?

BlytzPay's text-to-pay services can fit into nearly any company, from any industry. Contact us today to see how BlytzPay can work in your industry.

Frequently Asked Questions - Consumer Bill Pay

What is BlytzPay?

BlytzPay is a company that uses text-to-pay to humanize the way businesses interact with their customers. BlytzPay's simple software connects merchants and their consumers through texting so that payment can feel less like a transaction, and more like a conversation. By bridging this gap between buyer and seller, BlytzPay makes bill payment about the people involved, and not just their money. This allows for all consumers to have a voice no matter their circumstances.

How do I setup my new BlytzPay account?

When a business partners with BlytzPay, they’ll text you letting you know that text to pay is a new payment option. This text message will include a link to setup your new BlytzPay account and begin making payments.

How will I know when a payment is due?

When a payment is due, you will receive a text message with a link to an invoice, notifying you that it is time to make a payment. Many businesses will also send notification prior to the due date, as well as sending messages to let you know when a payment is late.

How do I add or update a credit card in my BlytzPay account?

Once you have entered your PIN number to log in, you will have the ability to add or update a payment method via the profile page.

What happens if I call or text back the number I receive my BlytzPay invoice from?

When you reply to a BlytzPay text, your text message will be sent directly to the business that sent you the invoice, allowing the business to reply directly in the same text thread. When you call, you will be directed to that same business’s customer service department.

How do I update my billing information?

All your provided information can be accessed through the “Profile” section of the online portal. Once there, you can update any of your personal or billing information.

Is the billing information I put into BlytzPay secure?

Security of mobile payments is our highest goal. Our software is TCPA & PCI/DSS Level 1 Compliant. We are also SSL encrypted. We make sure all information is safe and secure. TCPA is a US federal law over text messages and other commercial uses of telephones. PCI/DSS refers to the global standards that protect consumers’ credit card transactions. PCI/DSS Level 1 is the highest level of compliance with the most stringent requirements.

Unrecognized login?

Security of mobile payments is our highest goal. Our software is TCPA & PCI/DSS Level 1 Compliant. We are also SSL encrypted. We make sure all information is safe and secure. TCPA is a US federal law over text messages and other commercial uses of telephones. PCI/DSS refers to the global standards that protect consumers’ credit card transactions. PCI/DSS Level 1 is the highest level of compliance with the most stringent requirements.

How long does a credit card refund take to show up?

Credit Card refunds will generally show on the account within the next 7 business days.

How long does an ACH refund take to show up?

ACH refunds must be initiated within 90 days of the original payment processing date. Pending ACH transactions cannot be canceled as they must post before a refund can be enabled. After a refund has been initiated, the funds will generally show up in the origin account within 4-5 business days.

Can I change which account I pay with?

When paying an invoice through BlytzPay, you can store multiple payment options and can even split payments between different payment methods.

Can I set my BlytzPay bills to autopay?

You can set up your BlytzPay account so that when a new invoice arrives it is paid automatically with the payment method you’ve selected. You will, however, still receive a text message letting you know that your text payment has processed.

Can I split a payment between multiple payment sources?

BlytzPay allows you to multiple payment options with your BlytzPay account. Once inside the BlytzPay Portal, you can split a payment between these different payment options.

Why do I have a pin and a password?

A PIN and login to your BlytzPay account ensures your data stays safe and secure. Your data is housed and protected in your personal portal which is guarded by the highest standards of security.

Why does BlytzPay need my email address if the software is for text messaging?

If a customer chooses not to use BlytzPay’s text to pay service, they can also make payments on the BlytzPay platform via email.

How do I request a refund?

Refunds are the responsibilities of the merchants who sent the invoice. Luckily, you can call or send a direct text message to the phone number your invoice came from to get in touch with that business’s customer service department.

Can BlytzPay help me handle a dispute with my merchant?

No. This is between the consumer and the issuing bank.

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