What happens when dealerships struggle with slow support and outdated payment processes? For D&D Motors, it meant delayed collections, frustrated staff, and customers who couldn’t pay conveniently. Two years ago, that all changed.
Before BlytzPay
For D&D Motors, managing collections with their previous provider was a constant headache. Customer service delays, slow responsiveness, and limited flexibility were dragging down their operations.
Without features like recurring payments or text-to-pay, staff spent too much time chasing payments, fielding calls, and manually following up with customers. Chargebacks were difficult to manage, Promise-to-Pay commitments were tracked by hand, and customers didn’t have a simple, mobile-friendly way to pay.
The result? Frustrated staff, disengaged customers, and an inefficient collections process.
Here’s What Changed
Switching to BlytzPay gave D&D Motors exactly what they were missing: a payment partner who listens, adapts, and provides modern tools to make collections easier for everyone. With recurring payments, customers could set up schedules that reduced manual follow-ups. Text-to-pay gave them a fast, app-free way to pay right from their phones, while automated reminders improved on-time payments without staff intervention. Promise-to-Pay tracking streamlined collections by letting staff log and follow up on commitments more efficiently.
Together, these features reduced incoming calls, cut chargebacks through better communication, and gave customers a more convenient, engaging payment experience.
Read the full case study here.
