Why The Auto Cave expanded its long-standing partnership with BlytzPay to modernize collections with AI
When you’ve spent a decade in buy here, pay here, you learn to spot the difference between change that sounds good and change that actually improves the operation. Trends come and go. New tools promise efficiency. But the real test is whether they make day-to-day work easier for your team and better for your customers.
For Kaleb Bryan, CEO and owner of The Auto Cave, that perspective was earned over nearly ten years in the business.
During that time, almost everything around him evolved. Customer expectations shifted. Communication moved from calls to texts. Labor costs climbed. Technology advanced at a rapid pace. Yet one part of the operation remained stubbornly manual and time-intensive: collections.
Kaleb and The Auto Cave team had already been working with BlytzPay, using the platform to modernize how they communicated with customers and accepted payments. The partnership had proven its value. So when BlytzPay began developing BlytzCollect™, an AI-powered collections solution, the opportunity felt less like a leap and more like a continuation of that partnership.
“I saw an opportunity to embrace AI and everything that the team at BlytzPay is doing for dealers to help us decrease our costs and become more efficient,” Kaleb said.
As a beta partner, The Auto Cave became one of the first dealerships to put BlytzCollect to work alongside its existing collections team. Rather than replacing people, the AI agent was added directly into the workflow, working queues start to finish, engaging customers, identifying readiness to pay, and scheduling promises to pay.
The difference showed up quickly. The AI didn’t miss follow-ups. It didn’t get fatigued. It kept conversations moving and ensured every account received consistent outreach, freeing the team to focus where they were needed most.
Even in the early stages, results followed: broader reach, higher engagement, and incremental gains in dollars collected, early indicators of what modernized collections can look like in buy here, pay here.
But for Kaleb, expanding the partnership went beyond performance metrics.
“We’ve chosen BlytzPay as a trusted partner,” he said. “I love to partner with vendors who I foresee being in the business and industry a long time. I also like partnering with vendors that are pioneers in our industry.”
Today, The Auto Cave and BlytzPay continue to grow together, one as a forward-thinking dealer, the other as a technology partner pushing the industry forward.
“It’s been a great, fun relationship to be part of the growth at BlytzPay,” Kaleb said.