This story is dedicated to Kristin Rawles, Office Manager at Owings Auto. Her advocacy, generosity of spirit, and unwavering commitment to pushing the BHPH and auto finance community forward left a lasting mark. We feel her absence deeply, and she is profoundly missed.
What happens when great customer service runs into outdated collections tools? For Owings Auto, it meant rising costs, wasted time, and frustrated staff. That all changed when they switched to BlytzPay.
Before BlytzPay
Owings Auto’s collections team was stuck using a mix of disconnected tools that didn’t integrate with their DMS. Manual promise-to-pay tracking, paper-based auto drafts, and high processing fees—nearly $15,000 a month—were slowing everything down. Collectors were juggling systems, chasing paperwork, and spending more time managing processes than helping customers.
Here’s What Changed
When they turned on BlytzPay, everything got simpler. Text-to-pay let customers pay right from their phones, without an app or login. Promise-to-pay automation eliminated manual tracking and reduced follow-up work. Customers could even self-enroll in autopay online, cutting paperwork and risk.
The results were immediate. Owings Auto saved roughly $7,500 per month and eliminated an additional $1,200 fee. With better automation, they reduced their collections team from four to three people without missing a beat.
Chargebacks, once a major headache, disappeared. “I haven’t lost a single chargeback with BlytzPay. They fight them for us and I get answers in weeks, not 90 days,” said Bethany Owings.
Today, Owings Auto’s customers have more control over how they pay, and the team has more time to focus on what matters most—relationships, not paperwork.
Looking Ahead
As Owings Auto prepares to leverage BlytzPay’s AI-powered voice automation tool, BlytzCollect™, Jeff Owings commented, “I’m really looking forward to AI features that take more off our team’s plate.”
Read the full case study to see how Owings Auto streamlined collections, cut costs, and built a better experience for staff and customers alike.
Read the full case study here.
